Refund policy

Thank you for shopping with us! Please carefully review our policy regarding exchanges and store credits.

You may return items within 14 calendar days of receiving your order or making your in-store purchase.

Exchange or store credit for unwanted items
Full refund only if the item is faulty, incorrect, or covered under your legal right to cancel an online order within 14 days

To qualify for a return:

Items must be unworn, unused, with tags still attached, and in the original packaging
You must provide proof of purchase (receipt or order number)

We cannot accept returns on:

If you bought online and are returning the item simply because you changed your mind or it doesn’t fit:

You are entitled to a full refund under the Consumer Contracts Regulations 2013, as long as you notify us within 14 days of receiving your item
Refunds will be made using your original payment method
Items must be returned within 14 days of cancellation
You are responsible for return postage unless the item is faulty or incorrect

For change-of-mind or fit-related returns, you cover the cost of return shipping
For faulty, damaged, or wrong items, we will cover return postage and provide a pre-paid return label

We’ll reply with return instructions and a return address.

Please do not send any items back without first contacting us. Unauthorised returns may not be accepted.

A 5% restocking fee may apply to returned items that are not faulty and have no manufacturing defect.

We’re always happy to chat. Email us at info@projecteightythree.com with any questions.

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