Where's my order?
Once your order has been dispatched, you'll receive a confirmation email with your tracking details. Use the options below to check your order status.
Track via Your Account
The quickest way to check your order is through your customer account. Log in to view your order history, fulfilment status, and any available tracking links.
Track via Your Dispatch Email
Your dispatch confirmation email contains a direct link to track your parcel with the carrier. Check your inbox (and spam folder) for an email with the subject line "Your order is on its way".
Common carriers we ship with:
Enter the tracking number from your email directly on the carrier's website to get the latest delivery updates.
Collecting In Store?
If you selected local pickup at checkout, your order will be ready for collection from our store. You'll receive a separate email when it's ready to collect — no tracking link will be issued for in-store pickup orders.
Need Help?
If you haven't received a dispatch email within 3 working days of placing your order, or if you have any questions, please get in touch and we'll be happy to help.
